Prepress
Tradeprint needs help with remediation of orders failed 12/13 August
Incident Resolved: CTIM-1719
Tradeprint has manually mitigated these orders and the incident is contained. CT continues work to resolve the underlying configuration issues that caused the initial problem. Incident contained. Updates will continue in channel as they come about.
Please contact CTIM or see ticket for more details.
UPDATE:
CT Product Services are back online and actively investigating remediation of Tradeprint orders. Next update in max 1 hour.
UPDATE:
Due to the limited scope of impact, support teams will continue to work the issue during business hours tomorrow. Next update by tomorrow AM ET.
UPDATE:
Support teams continue to work the issue while trying to minimize any impact to other critical services. We will send another update by the end of the day with any additional details.
UPDATE:
Product Catalog teams are still working to correct the data problems for the affected product. Next update in 1 hour.
UPDATE:
The new orders are having the same problem as the originals. Support teams continue to diagnose the problem. Next update in 1 hour.
UPDATE:
Support teams are in the process of rejecting and re-injecting the affected orders. Next update in 1 hour or as soon as we can confirm the status of the new orders.
UPDATE:
Escalation sent to: CT Platform Support
Request Platform Support Reject ~43 Tradeprint orders for remediation.
UPDATE:
Escalation sent to: PCD: Product Operations
Requesting Product Operations for remediation of Tradeprint orders.
UPDATE:
Team has received the list of affected orders and is working on remediation. The next update will be provided within 1 hour or sooner.
New Incident: CTIM-1719
Priority: High
Escalation sent to: Artwork Tech: Artwork Processing Support for review.
Between August 12 and 13, Tradeprint encountered an issue causing orders to get stuck in the Artwork flow for reasons yet to be determined. While the situation appeared to resolve itself on the 14th, around 43 orders are still stuck without a clear resolution. The responsible team is actively working on this and waiting for order list. next update will be provided when more details are available or within 1 hour.