Observed 401 Errors on the API with Reference Tokens

Resolvido Aug 6, 2025 1:10 PM EDT

Incident Resolved: CTIM-1690
At this point, the incident is contained. Changes for the website to use the correct authentication will be handled separately.
Please contact CTIM or see ticket for more details.

Atualizado Aug 6, 2025 12:54 PM EDT

UPDATE:

Access teams believe the underlying issue should now be resolved after the change (made by Artwork teams) for the service to use the correct session tokens. There’s still an update needed on the client side (Vista) to ensure the affected website locales are functioning properly. We will update again in 1 hour or once we’ve confirmed the fix with Vista product owners.

Atualizado Aug 6, 2025 11:59 AM EDT

UPDATE:

The affected service has been updated. Support teams are still confirming whether the change has resolved the issue on the website. Next update in 30min or sooner.

Atualizado Aug 6, 2025 11:32 AM EDT

UPDATE:

Issue is currently pending review by the Artwork team. Next update in 30min or sooner.

Atualizado Aug 6, 2025 10:59 AM EDT

UPDATE:

The relevant Support team is online and actively investigating the error on API issue with high priority. Next update in max 30 minutes

Investigando Aug 6, 2025 10:55 AM EDT

New Incident: CTIM-1690
Priority: Critical
Escalation sent to: Artwork Tech: Prepress for review.
API is responding with 401 Unauthorized errors when requests use reference tokens, affecting operations that rely on successful authentication. Requesting team to look into this.