Prepress
Observed 401 Errors on the API with Reference Tokens
Incident Resolved: CTIM-1690
At this point, the incident is contained. Changes for the website to use the correct authentication will be handled separately.
Please contact CTIM or see ticket for more details.
UPDATE:
Access teams believe the underlying issue should now be resolved after the change (made by Artwork teams) for the service to use the correct session tokens. There’s still an update needed on the client side (Vista) to ensure the affected website locales are functioning properly. We will update again in 1 hour or once we’ve confirmed the fix with Vista product owners.
UPDATE:
The affected service has been updated. Support teams are still confirming whether the change has resolved the issue on the website. Next update in 30min or sooner.
UPDATE:
Issue is currently pending review by the Artwork team. Next update in 30min or sooner.
UPDATE:
The relevant Support team is online and actively investigating the error on API issue with high priority. Next update in max 30 minutes
New Incident: CTIM-1690
Priority: Critical
Escalation sent to: Artwork Tech: Prepress for review.
API is responding with 401 Unauthorized errors when requests use reference tokens, affecting operations that rely on successful authentication. Requesting team to look into this.