Preview Rendering Issue

解決済み 2025年07月08日 10:59 EDT

Incident Resolved: CTIM-1560
Tested samples have shown positive results. Incident Contained.
Please contact CTIM or see ticket for more details.

更新済み 2025年07月08日 10:45 EDT

UPDATE:

Team has deployed a fix to all regions. CTIM awaiting confirmation of containment. Next update in max 2 hours.

更新済み 2025年07月08日 10:26 EDT

UPDATE:

Team is actively investigating potential fix. Next update in max 2 hours.

更新済み 2025年07月08日 02:50 EDT

UPDATE:

Issue appears to be caused by missing functionality in a feature meaning there is no straightforward fix available for the on-call engineer. It is expected to persist until morning US time. The Support team will investigate this with the highest priority during US business hours.

更新済み 2025年07月07日 18:11 EDT

UPDATE:

Next update will be once we have additional details from the support squads. This issue is likely to be on-hold until AM IST, ~2-4 hours, unless we get more info before that time.

検証中 2025年07月07日 17:49 EDT

New Incident: CTIM-1560
Priority: High
Escalation sent to: Artwork Tech: Support for review.
Artwork Domain identified an issue with previews not being generated correctly. Scope and impact are unclear at the moment, but does not currently require paging any squads. Artwork Support teams have been engaged to review the problem during their business hours.