Prepress
Failure to retrieve surfaces for multiple products for Vistaprint
Incident Resolved: CTIM-1339
Product Operations and Vista discovered that the issue does not appear to be service-related, it is most likely related to product configuration or incorrect expectations on the Vista side. Vista is going to check from their end during their business hours. Incident is contained.
Please contact CTIM or see ticket for more details.
UPDATE:
Escalation sent to: Artwork Tech: Rendering
Requesting Rendering team to look into the issue.
UPDATE:
Escalation sent to: Artwork Tech: Prepress
Requesting the Prepress team to investigate if there have been any recent changes made by them in the API calls in the Vista side.
UPDATE:
Vista has now shared the list of some affected PRDs/SKUs. The Product Operations team is reviewing this list to investigate the root cause and determine whether the issue stems from configuration or prepress changes. Next update in 30 minutes.
UPDATE:
Escalation sent to: Artwork Tech: Artwork Processing Support
Product Operations team noted that the affected product hadn’t been updated since May 2024, suggesting a potential recent change on the Vista website may have triggered the issue. Requesting Artwork Support to investigate further to see if anything has changed in prepress.
UPDATE:
Product Operations team is online and actively looking into the issue. Next update in 30 minutes.
New Incident: CTIM-1339
Priority: Critical
Escalation sent to: PCD: Product Operations for review.
User is unable to upload a custom image for certain SKU options on Vistaprint due to a failure in retrieving surfaces for multiple products.