BoxUp customer checkout issue

Resolvido Dec 9, 2024 2:43 PM EST

Incident Resolved: CTIM-1015
The cause of the issue was identified and fixed by 14:00 ET. When the new EDOs were added, there was a checkbox regarding delivery speeds that had become active when it shouldn’t, resulting in items that couldn’t show their own EDO results. The problem was corrected and confirmed by the fulfiller shortly afterward. Incident is contained.
Please contact CTIM or see ticket for more details.

Atualizado Dec 9, 2024 12:01 PM EST

UPDATE:

PCD and eCommerce teams have been working to identify the calls made from storefront to PIM services and continue to diagnose the issue.

Atualizado Dec 9, 2024 10:57 AM EST

UPDATE:

Pricing team currently online to help diagnose the issue. Boxup mentioned there was a recent EDO option added to pricing with corresponding changesets that could be related to this issue.

Atualizado Dec 9, 2024 10:34 AM EST

UPDATE:
Escalation sent to: PCD: Product Operations

Adding product ops for assistance.

Investigando Dec 9, 2024 10:34 AM EST

New Incident: CTIM-1015
Priority: Critical
Escalation sent to: eCommerce Support for review.
Boxup reported users being unable to check out. Calls to storefront API returning status 400 errors. Ecommerce support is already looking into the issue.