BoxUp customer checkout issue

Løst 9. Dec 2024 kl. 14:43 EST

Incident Resolved: CTIM-1015
The cause of the issue was identified and fixed by 14:00 ET. When the new EDOs were added, there was a checkbox regarding delivery speeds that had become active when it shouldn’t, resulting in items that couldn’t show their own EDO results. The problem was corrected and confirmed by the fulfiller shortly afterward. Incident is contained.
Please contact CTIM or see ticket for more details.

Opdateret 9. Dec 2024 kl. 12:01 EST

UPDATE:

PCD and eCommerce teams have been working to identify the calls made from storefront to PIM services and continue to diagnose the issue.

Opdateret 9. Dec 2024 kl. 10:57 EST

UPDATE:

Pricing team currently online to help diagnose the issue. Boxup mentioned there was a recent EDO option added to pricing with corresponding changesets that could be related to this issue.

Opdateret 9. Dec 2024 kl. 10:34 EST

UPDATE:
Escalation sent to: PCD: Product Operations

Adding product ops for assistance.

Undersøgelse 9. Dec 2024 kl. 10:34 EST

New Incident: CTIM-1015
Priority: Critical
Escalation sent to: eCommerce Support for review.
Boxup reported users being unable to check out. Calls to storefront API returning status 400 errors. Ecommerce support is already looking into the issue.