Process Color Issue

Post mortem 2024-07-19 13:25 EDT

The technical teams have completed their root cause and corrective action analysis. The post mortem can be view [here https://cimpress-support.atlassian.net/wiki/spaces/DCR/pages/16202924211/Jul+15+2024+Process+Color+Issue].

Rozwiązany 2024-07-15 19:06 EDT

Incident Resolved: CTIM-732
GSO teams have confirmed the issue appears to be resolved. Incident is now moved to ‘contained’ status.
Please contact CTIM or see ticket for more details.

Zaktualizowana wersja 2024-07-15 18:51 EDT

Incident Updated: Rollback completed, currently awaiting confirmation from GSO of the fix.

Zaktualizowana wersja 2024-07-15 18:30 EDT

Incident Updated: Support/dev teams have confirmed the issue is related to a recent Datalogics library upgrade. Prepress is currently working to roll back to the previous version.

Zaktualizowana wersja 2024-07-15 18:21 EDT

Incident Updated: Adding Prepress (Artwork Automation) for assistance.

Zaktualizowana wersja 2024-07-15 18:14 EDT

Incident Updated: Updating affected service/status page category to Prepress.

Zaktualizowana wersja 2024-07-15 17:46 EDT

Incident Updated: Re-engaging Artwork Tool team via pagerduty oncall.

Zaktualizowana wersja 2024-07-15 17:40 EDT

Incident Updated: Artwork Tools team has already been paged to assist in diagnosing the ongoing issue.

Rozpoznanie 2024-07-15 17:14 EDT

New Incident: CTIM-732
Priority: High
Escalation sent to: Artwork Tech: Support for review.
Artwork Tech teams have found an issue affecting numerous National Pen orders that prevents order release due to process color errors. Currently impacting 600+ orders. Additional details in channel.