Process Color Issue

Gewonnene Erkenntnisse 19. Jul 2024, 13:25 Uhr EDT

The technical teams have completed their root cause and corrective action analysis. The post mortem can be view [here https://cimpress-support.atlassian.net/wiki/spaces/DCR/pages/16202924211/Jul+15+2024+Process+Color+Issue].

Gelöst 15. Jul 2024, 19:06 Uhr EDT

Incident Resolved: CTIM-732
GSO teams have confirmed the issue appears to be resolved. Incident is now moved to ‘contained’ status.
Please contact CTIM or see ticket for more details.

Aktualisiert 15. Jul 2024, 18:51 Uhr EDT

Incident Updated: Rollback completed, currently awaiting confirmation from GSO of the fix.

Aktualisiert 15. Jul 2024, 18:30 Uhr EDT

Incident Updated: Support/dev teams have confirmed the issue is related to a recent Datalogics library upgrade. Prepress is currently working to roll back to the previous version.

Aktualisiert 15. Jul 2024, 18:21 Uhr EDT

Incident Updated: Adding Prepress (Artwork Automation) for assistance.

Aktualisiert 15. Jul 2024, 18:14 Uhr EDT

Incident Updated: Updating affected service/status page category to Prepress.

Aktualisiert 15. Jul 2024, 17:46 Uhr EDT

Incident Updated: Re-engaging Artwork Tool team via pagerduty oncall.

Aktualisiert 15. Jul 2024, 17:40 Uhr EDT

Incident Updated: Artwork Tools team has already been paged to assist in diagnosing the ongoing issue.

Untersuchung 15. Jul 2024, 17:14 Uhr EDT

New Incident: CTIM-732
Priority: High
Escalation sent to: Artwork Tech: Support for review.
Artwork Tech teams have found an issue affecting numerous National Pen orders that prevents order release due to process color errors. Currently impacting 600+ orders. Additional details in channel.