Exaprint Review agents are not able to see the customer uploaded ZIP and Original File.

Postmortem Feb 8, 2024 7:24 AM EST

The technical teams have completed their root cause and corrective action analysis. The post mortem can be view [here https://cimpress-support.atlassian.net/wiki/spaces/DCR/pages/15864692819/Jan+19+2024+-+Exaprint+Review+agents+are+not+able+to+see+the+customer-uploaded+ZIP+and+Original+File.

Resolved Jan 25, 2024 7:54 AM EST

It has been an hour since this incident was contained, and we have not seen a recurrence. We are marking this incident as resolved. Within five business days, we will post a link the the post mortem of this incident here.

Monitoring Jan 25, 2024 7:29 AM EST

Support of panel is added in mcp coordinator and fix is deployed

Problem Identified Jan 25, 2024 5:50 AM EST

MCP coordinator service does not support the panel in the cimdoc. The PR was finalized last night, and we are currently in the testing phase. We will update you soon

Investigating Jan 24, 2024 3:14 PM EST

The development team found the root cause of this issue. Conclusion: MCP coordinator service do not support the panel in the cimdoc. MOS team will add that capability as soon as possible.

We will update this status page again in 60 minutes or as soon as we have more information.

Investigating Jan 24, 2024 12:08 PM EST

We are not receiving files in the input JSON. We are providing that download button only if the file URL is available in FileInfos from the input JSON. Hence artists are not able to see and download zip files in the review app.

Investigating Jan 24, 2024 11:21 AM EST

Exaprint Review agents are not able to see the customer uploaded ZIP and Original File and The technical team is investigating. We will update this status page again as soon as we have more information or in 30 minutes, whichever is sooner.