WND Manifest Issue

Resolved Mar 23, 2026 8:17 PM EDT

Incident Resolved: CTIM-2458
WND has confirmed the manifest was uploaded successfully and the shipments were picked up. This incident is now contained.
Please contact CTIM or see ticket for more details.

Updated Mar 23, 2026 7:50 PM EDT

UPDATE:

Support teams have voided the affected shipment; WND plant will be need to have those orders reinjected. Teams are awaiting confirmation from the plant that the remaining successfully manifested items were processed. Next update in 1 hour or sooner.

Updated Mar 23, 2026 7:04 PM EDT

UPDATE:
Escalation sent to: WND IT Ops (MST)

Teams have found the issue to be a shipment that is missing weight information. Support teams agreed the affected shipment will need to be voided. Next update in 1 hour or sooner.

Updated Mar 23, 2026 6:00 PM EDT

UPDATE:

Teams continue their group debugging efforts. Next update in 1 hour or sooner.

Updated Mar 23, 2026 5:23 PM EDT

UPDATE:

Teams continue to investigate the failed manifest for WND. Next update in 30 minutes.

Updated Mar 23, 2026 4:53 PM EDT

UPDATE:
Escalation sent to: Fulfillment: Logistics: Snorlax

Engaging additional support teams to continue the investigation. Next update in 30 minutes.

Updated Mar 23, 2026 4:32 PM EDT

UPDATE:
Escalation sent to: Fulfillment: Logistics: Pikachu

Engaging additional support teams for assistance. Next update in 20 minutes or sooner.

Investigating Mar 23, 2026 4:16 PM EDT

New Incident: CTIM-2458
Priority: Critical
Escalation sent to: Fulfillment: Logistics: Squirtle for review.
CTIM is investigating an issue at the WND plant where they are facing issues with the manifest containing 1341 shipments. The truck is at the plant ready for pickup. Engaging support teams to investigate at critical priority. Next update in 30 minutes.