North America
WND Manifest Issue
Incident Resolved: CTIM-2458
WND has confirmed the manifest was uploaded successfully and the shipments were picked up. This incident is now contained.
Please contact CTIM or see ticket for more details.
UPDATE:
Support teams have voided the affected shipment; WND plant will be need to have those orders reinjected. Teams are awaiting confirmation from the plant that the remaining successfully manifested items were processed. Next update in 1 hour or sooner.
UPDATE:
Escalation sent to: WND IT Ops (MST)
Teams have found the issue to be a shipment that is missing weight information. Support teams agreed the affected shipment will need to be voided. Next update in 1 hour or sooner.
UPDATE:
Teams continue their group debugging efforts. Next update in 1 hour or sooner.
UPDATE:
Teams continue to investigate the failed manifest for WND. Next update in 30 minutes.
UPDATE:
Escalation sent to: Fulfillment: Logistics: Snorlax
Engaging additional support teams to continue the investigation. Next update in 30 minutes.
UPDATE:
Escalation sent to: Fulfillment: Logistics: Pikachu
Engaging additional support teams for assistance. Next update in 20 minutes or sooner.
New Incident: CTIM-2458
Priority: Critical
Escalation sent to: Fulfillment: Logistics: Squirtle for review.
CTIM is investigating an issue at the WND plant where they are facing issues with the manifest containing 1341 shipments. The truck is at the plant ready for pickup. Engaging support teams to investigate at critical priority. Next update in 30 minutes.