Supplier Integrations
Orders Rejected due to Transmission Issue
Incident Resolved: CTIM-2447
Team have reinjected the impacted orders and they are now in fulfilment accepted state resolving the issue. Incident is contained.
Please contact CTIM or see ticket for more details.
UPDATE:
Currently we are waiting for response from the vendor team to confirm if the issue resolved after re injecting the orders. CTIM will provide update once we hear back from them.
UPDATE:
Team have reinjected the impacted orders and they are now in fulfilment accepted state. The next update will be provided in 1hour or sooner.
UPDATE:
As teams are after hours, investigations will continue once they are back online. Next update to be provided during IST business hours.
UPDATE:
Artwork Technology is not seeing any issues from their end. Support teams are continuing their investigations. Next update in 1 hour.
New Incident: CTIM-2447
Priority: High
Escalation sent to: PCD: Product Operations for review.
CTIM is investigating an issue at National Pen where 150+ orders are getting rejections from the vendor. Next update in 1 hour or sooner.