Orders Rejected due to Transmission Issue

解決済み 2026年03月17日 06:46 EDT

Incident Resolved: CTIM-2447
Team have reinjected the impacted orders and they are now in fulfilment accepted state resolving the issue. Incident is contained.
Please contact CTIM or see ticket for more details.

更新済み 2026年03月17日 02:19 EDT

UPDATE:

Currently we are waiting for response from the vendor team to confirm if the issue resolved after re injecting the orders. CTIM will provide update once we hear back from them.

更新済み 2026年03月17日 00:48 EDT

UPDATE:

Team have reinjected the impacted orders and they are now in fulfilment accepted state. The next update will be provided in 1hour or sooner.

更新済み 2026年03月16日 18:28 EDT

UPDATE:

As teams are after hours, investigations will continue once they are back online. Next update to be provided during IST business hours.

更新済み 2026年03月16日 17:58 EDT

UPDATE:

Artwork Technology is not seeing any issues from their end. Support teams are continuing their investigations. Next update in 1 hour.

検証中 2026年03月16日 16:57 EDT

New Incident: CTIM-2447
Priority: High
Escalation sent to: PCD: Product Operations for review.
CTIM is investigating an issue at National Pen where 150+ orders are getting rejections from the vendor. Next update in 1 hour or sooner.