North America

UPDATE:

CTIM will enquire during IST business hours if there’s been a response from the Carrier. Next update during IST business hour.

UPDATE:

Support team has reached out to the carrier team to know the root cause. Next update when we get a response from the carrier team or CTIM will follow up in max 12 hours.

UPDATE:
Escalation sent to: Fulfillment: Logistics: Squirtle

The issue is already contained. Investigation continues on the root cause. Next update in max 4 hours.