CJ Manigest Issues

Løst Mar 10, 2026 6:35 PM EDT

Incident Resolved: CTIM-2415
CJ plant has confirmed the documents are correct and will continue with the customs process for the manifest. This incident is now contained. CTIM to provide a critical level postmortem in the coming days.
Please contact CTIM or see ticket for more details.

Oppdatert Mar 10, 2026 6:12 PM EDT

UPDATE:

Support teams have provided the updated manifest files for the CJ plant. Awaiting confirmation from the plant that these files are correct. Next update in 30 minutes.

Oppdatert Mar 10, 2026 5:01 PM EDT

UPDATE:

Additional teams are being requested to assist. Awaiting their response to continue troubleshooting. Next update in 1 hour or sooner.

Oppdatert Mar 10, 2026 4:28 PM EDT

UPDATE:

Support teams have found this manifest may need to be updated manually to proceed with fulfillment. Awaiting next steps from the support teams. Next update in 30 minutes.

Undersøker Mar 10, 2026 3:58 PM EDT

New Incident: CTIM-2415
Priority: Critical
Escalation sent to: Fulfillment: Logistics: Squirtle for review.
CTIM is investigating an issue at the CJ plant where production is observing issues with a manifest showing no information or 0 cost. Engaging support teams to investigate at critical priority. Next update in 30 minutes or sooner.