Cimpress Technology

National Pen

  1. Overview
  2. Manufacturing Information Systems
  3. National Pen
  4. Issue

Incorrect Silkscreen Templates

Resolved

Incident Resolved: CTIM-2407
Contain
Please contact CTIM or see ticket for more details.

Updated

UPDATE:

NatlPen-CZH confirmed that they are still experiencing an issue with MUZ. The NP team is currently working on it internally and will update the CT teams on the issue. The next update will be provided in 24 hours.

Resolved

Incident Resolved: CTIM-2407
Incident is awaiting customer feedback as CT was unable to find any issue in investigation and customer has not shared if incident is still ongoing. Next update in Max 24 hours.
Please contact CTIM or see ticket for more details.

Updated

UPDATE:

Artwork team reviewed the order and compared the original customer-uploaded file with the MRD file generated using MRD parameters. Both files were found to be identical and no issues were identified with the generated MRD file.
Additionally, no changes were observed in the Prepress parameters, however a SKU configuration update on March 6 was identified and may require further review. Team has been asked to review this area and compare correctly printed orders with the impacted ones. Multiple support teams are involved to determine the root cause. Next update in max 12 hours.

Updated

UPDATE:

Paperless teams confirm that no changes have been made to these product templates on the system side and the print job templates would need to be verified in production.

Since this is now being tracked as low priority, we will monitor the issue and follow up with an update within 24 hours.

Updated

UPDATE:

Paperless teams are actively investigating the issue. They have found evidence that this has been occurring in orders prior to last week. Next update in 1 hour.

Updated

UPDATE:

Paperless teams are currently looking into the issue. Next update in 30 minutes or sooner.

Investigating

New Incident: CTIM-2407
Plant: NatlPen-CZH
Priority: High
Escalation sent to: Paperless: D’Ninjas for review.
Production in CZH has reported that the MUZ products are using an incorrect template which is causing the barcodes to appear within the print area. This began last week and is only affecting a few orders (5 total) but will result in the product family from being disabled if it’s not resolved due to the inability to produce these items.