Prepress
Prepress Expired Link Causing Order Rejections for National Pen
Incident Resolved: CTIM-2383
The orders are in the process of being re-injected as some are already successful. Additionally, support teams have observed no failures in the last hour. This incident is now contained.
Please contact CTIM or see ticket for more details.
UPDATE:
Support teams have been updated the URL and are waiting for the affected orders to be re-processed via the retry mechanism in place before calling this contained. Next update in 30 minutes.
New Incident: CTIM-2383
Priority: Critical
Escalation sent to: Artwork Tech: Prepress for review.
CTIM is investigating an issue where 100+ National Pen orders are getting rejected due to the upload/design link being expired in the prepress process. Engaging support teams to investigate at critical priority. Next update in 30 minutes.