CimCommerce v1
BoxUp Customer Credit Cards Failing
UPDATE:
Teams have identified the IP address involved and taken the proper action to block it. Teams believe this to be contained, but will continue to monitor to ensure full remediation. Next update in one hour or sooner.
UPDATE:
Teams continue to work with AWS to determine next steps towards remediation. Next update in 1 hour.
UPDATE:
Support teams are continuing their investigations. Next update in 1 hour or sooner.
UPDATE:
Escalation sent to: Commerce Support
Engaging Commerce Support for additional assistance. next update in 30 minutes or sooner.
UPDATE:
BoxUp devs and support teams are actively investigating the credit card failures being observed. Next update in 30 minutes.
UPDATE:
Escalation sent to: BoxUp Dev
Engaging BoxUp devs to join the investigation. Next update in 30 minutes or less.
UPDATE:
Escalation sent to: BoxUp Dev
Support teams believe this could be related to the recent adjustments made last Friday to BoxUp orders given the fraudulent activity that was observed. Next update in 30 minutes or sooner.
New Incident: CTIM-2374
Priority: Critical
Escalation sent to: Commerce Support,BoxUp Dev for review.
CTIM is investigating an issue at BoxUp where multiple orders are getting credit card failure errors even when attempting different credit cards. Engaging support teams to investigate at critical priority. Next update in 30 minutes or sooner.