BoxUp Customer Credit Cards Failing

更新済み 2026年03月02日 18:44 EST

UPDATE:

Teams have identified the IP address involved and taken the proper action to block it. Teams believe this to be contained, but will continue to monitor to ensure full remediation. Next update in one hour or sooner.

更新済み 2026年03月02日 18:20 EST

UPDATE:

Teams continue to work with AWS to determine next steps towards remediation. Next update in 1 hour.

更新済み 2026年03月02日 17:06 EST

UPDATE:

Support teams are continuing their investigations. Next update in 1 hour or sooner.

更新済み 2026年03月02日 16:36 EST

UPDATE:
Escalation sent to: Commerce Support

Engaging Commerce Support for additional assistance. next update in 30 minutes or sooner.

更新済み 2026年03月02日 16:10 EST

UPDATE:

BoxUp devs and support teams are actively investigating the credit card failures being observed. Next update in 30 minutes.

更新済み 2026年03月02日 15:36 EST

UPDATE:
Escalation sent to: BoxUp Dev

Engaging BoxUp devs to join the investigation. Next update in 30 minutes or less.

更新済み 2026年03月02日 15:06 EST

UPDATE:
Escalation sent to: BoxUp Dev

Support teams believe this could be related to the recent adjustments made last Friday to BoxUp orders given the fraudulent activity that was observed. Next update in 30 minutes or sooner.

検証中 2026年03月02日 14:29 EST

New Incident: CTIM-2374
Priority: Critical
Escalation sent to: Commerce Support,BoxUp Dev for review.
CTIM is investigating an issue at BoxUp where multiple orders are getting credit card failure errors even when attempting different credit cards. Engaging support teams to investigate at critical priority. Next update in 30 minutes or sooner.