BHI plant are unable to login viper and SSRS reports are not accessible.

解決済み 2026年03月02日 00:44 EST

Incident Resolved: CTIM-2373
Support Teams have contained or resolved the issue. Please contact MIS PBM or see ticket for more details.

更新済み 2026年03月02日 00:31 EST

UPDATE:

SSRS reports are now working but 1 report is unable to fetch. DB team is looking into it. Next update in max 1 hour or less.

更新済み 2026年03月01日 23:35 EST

UPDATE:

After restoring the viper DB from backup Viper started working but still SSRS is not working. DB informed that it will take time next update in max 1hour or less.

更新済み 2026年03月01日 23:07 EST

UPDATE:

viper itself should be back in a few more minutes, but will be a bit more time until the SSRS reports. Next update in 30mins or less.

更新済み 2026年03月01日 22:30 EST

UPDATE:

Team is still working on restoring viper DB from backup. Next update in 30mins or less.

更新済み 2026年03月01日 22:01 EST

UPDATE:

Teams are currently, restoring the DB from backup. Next update in 30mins or less.

更新済み 2026年03月01日 21:34 EST

UPDATE:

DBA team are working to restore the Viper database, the disk it was on filled, and when that happened it could not write to the transcation log and the database has gone into a suspect state due to that. Currently, teams are working to restoring it from backups, next update in 30mins or less.

検証中 2026年03月01日 21:12 EST

New Incident: CTIM-2373
Plant: BHI
Priority: Critical
Escalation sent to: Fulfillment: Infrastructure Database (Muninn) for review.
BHI plant is not able to log in to Viper since the start of the morning shift; it is showing a database error. Also, SSRS reports are not accessible. The DB team is actively working on the issue and will provide an update in the next 30 minutes or less.