Prepress
Orders stuck in 'Request Released' state in the Review app
Incident Resolved: CTIM-2366
Artwork teams confirm that the issue is now resolved. Incident is contained.
Please contact CTIM or see ticket for more details.
UPDATE:
EasyFlyer and Pixart have also shared they are impacted here. Artwork has reported a deployment has been initiated with no current ETA. Next update in max 2 hours.
New Incident: CTIM-2366
Priority: Low
Escalation sent to: Artwork Tech: Prepress for review.
Artwork teams have escalated an incident affecting processing of orders through the Review app and into manufacturing locations (currently known to be affecting WMD and Vista) . This is believed to have started around 9:50am UTC. While the SLA buffer has not been breached, teams are actively investigating what is causing these orders to become stuck. Next update in max 2 hours.