North America
CJ Manifest Issues
Incident Resolved: CTIM-2365
Support teams have confirmed the files were successfully transmitted and the UI has updated to reflect the correct status. This incident is contained. CTIM to conduct a critical postmortem in the coming days.
Please contact CTIM or see ticket for more details.
UPDATE:
Escalation sent to: Fulfillment: Logistics: Pikachu
Engaging additional support teams to investigate further. Next update in 30 minutes or sooner.
UPDATE:
Support teams are still in investigation mode. Next update in 30 minutes or sooner.
New Incident: CTIM-2365
Priority: Critical
Escalation sent to: Fulfillment: Logistics: Snorlax for review.
CTIM is investigating an issue at CJ plant where production is incurring an issue when trying to generate manifest documents. Engaging support teams at critical priority to investigate. Next update in 30 minutes or sooner.