Pricing

UPDATE:

The fix has been deployed to production. BoxUp teams are currently verifying the changes but it seems so far the problem is resolved. We’ll keep monitoring the issue and provide another update in 1 hour or sooner.

UPDATE:

Team has completed deployment testing and are pushing live to prod. Next update in max 1 hour.

UPDATE:

The team is actively investigating the issue impacting the flow after the recent change. To quickly unblock the business, a temporary safeguard has been implemented to ensure the required field is always populated. This update is being deployed to staging for validation and once confirmed, it will be promoted to production. Root cause analysis is still in progress and we will share further updates as they become available or max in 1 hour.

UPDATE:

Commerce team has successfully deployed a fix. We are now awaiting confirmation from the customer to validate the results and confirm that the incident is fully contained.

UPDATE:

The team has updated the pricing and deployed the fix. They are currently working on deploying the fix to production. The next update will be provided within a maximum of 4 hours.

UPDATE:

Team has run into some blockers and has delayed the roll-out of CCV1 until Monday. Original incident impact is still Contained. Next update during IST Monday.

UPDATE:

While the original shipping LogoCup issue remains in containment, the team has the CCV1 upgrade in Testing (our true resolution) and will share once ready for deploy to Prod. Next update in max 4 hours.

UPDATE:

Correction to the previous update— Commerce Support will not be implementing a temporary fix. The issue will instead be resolved as part of the upcoming CCV1 upgrade release, which is currently in final testing and expected to go live by the end of the week.
Next update will be shared once we have confirmation on the release timeline or by Friday.

UPDATE:

Commerce Support is currently working on a temporary fix, which is expected to be released by IST evening. They have also confirmed that support for merchant attributes is included in the upcoming CCV1 upgrade, which is in final testing and anticipated to go live by the end of the week as a permanent fix. The next update will be shared within a maximum of 4 hours.

UPDATE:

Commerce Support team is online and currently looking into the issue. Next update in max 2 hours.

UPDATE:
Escalation sent to: eCommerce: CimCommerceV1

Adding Commerce Support teams.

UPDATE:

Support teams are needing to engage Commerce Support for additional assistance. As teams are after hours, work will continue during IST business hours. Next update to be sent tomorrow tomorrow, February 25, during IST shift.