Pricing

LogoCup Shipping Issues

Aktualisiert

UPDATE:

Correction to the previous update— Commerce Support will not be implementing a temporary fix. The issue will instead be resolved as part of the upcoming CCV1 upgrade release, which is currently in final testing and expected to go live by the end of the week.
Next update will be shared once we have confirmation on the release timeline or by Friday.

Aktualisiert

UPDATE:

Commerce Support is currently working on a temporary fix, which is expected to be released by IST evening. They have also confirmed that support for merchant attributes is included in the upcoming CCV1 upgrade, which is in final testing and anticipated to go live by the end of the week as a permanent fix. The next update will be shared within a maximum of 4 hours.

Aktualisiert

UPDATE:

Commerce Support team is online and currently looking into the issue. Next update in max 2 hours.

Aktualisiert

UPDATE:
Escalation sent to: eCommerce: CimCommerceV1

Adding Commerce Support teams.

Aktualisiert

UPDATE:

Support teams are needing to engage Commerce Support for additional assistance. As teams are after hours, work will continue during IST business hours. Next update to be sent tomorrow tomorrow, February 25, during IST shift.

Untersuchung

New Incident: CTIM-2360
Priority: Critical
Escalation sent to: CTIM for review.
BoxUp is having issues with LogoCup shipping prices not showing in Cockpit. Product Catalog teams are already working the issue.