Various Issues with Cups Orders

Atualizado Feb 23, 2026 4:34 PM EST

UPDATE:

Teams are discussing next steps towards remediation with LogoCup and determining any potential issues with reverting a change to shipping prices made earlier today. Next update in 30 minutes or sooner.

Atualizado Feb 23, 2026 3:57 PM EST

UPDATE:
Escalation sent to: PCD: Alchemy Squad

Engaging additional support teams to investigate at critical priority. Next update in 30 minutes or sooner.

Atualizado Feb 23, 2026 3:35 PM EST

UPDATE:
Escalation sent to: PCD: Product Operations

Teams are seeing an increase in affected orders. Paging support teams to investigate at critical priority. Next update in 30 minutes or sooner.

Atualizado Feb 23, 2026 2:54 PM EST

UPDATE:

As support teams are entering after-hours, our next update will be tomorrow February 24 in the morning during IST business hours.

Investigando Feb 23, 2026 1:06 PM EST

New Incident: CTIM-2349
Priority: High
Escalation sent to: PCD: Product Operations for review.
BoxUp has reported ongoing issues with multiple cup products on the LogoCup website. Currently they are seeing problems with reorders being unable to process as well as shipping costs being calculated incorrectly which is affecting the ‘Waiting for Approval’ flow. The current impact in terms of affected orders is relatively low, though that is expected due to the lower traffic to the LogoCup website and might not be an accurate indicator of the severity of the problem. We’re sending this as ‘high’ priority at the moment as we gather more details.