Product Configuration
Boxup Customers cannot choose a state when checking out.
Incident Resolved: CTIM-2326
The sanity checks have been completed, and everything is working as expected; therefore, the case status is being moved to Contained.
Please contact CTIM or see ticket for more details.
UPDATE:
Changes have been deployed to the production websites for all brands (Logocup, Boxup, and Pratt). Sanity checks are currently in progress. Next update in max 1hour.
UPDATE:
The team has tested the code change and confirmed it is working as expected. They are currently preparing to deploy it to production, with an ETA of 1 hour. CTIM will provide the next update within 1 hour.
UPDATE:
Box Up Development has found that there is an outstanding issue not allowing customers to fill-in their state for delivery when the auto-pop-up feature does not return their address. Incident is being treated at ‘High’ level urgency with update provided again within 1 hour.
Incident Resolved: CTIM-2326
Since the customer is now able to select the address through autofill, we are considering this issue contained. CTIM will follow up on identifying the root cause and document it accordingly.
Please contact CTIM or see ticket for more details.
UPDATE:
The team is still investigating the issue at high priority affecting BoxUp. They have observed that autofill is working, but customers are unable to manually select or enter the state. The next update will be provided within 1 hour or less.
UPDATE:
BoxUp Dev team is online and is currently investigating the issue. Next update in 1hour or sooner.
UPDATE:
Escalation sent to: BoxUp Dev
Adding BoxUp Dev team for assistance on this issue.
New Incident: CTIM-2326
Priority: High
Escalation sent to: PCD: Product Operations for review.
CTIM is currently investigating this issue at high priority, affecting BoxUp, where customers are unable to select a state during checkout. The next update will be provided within 1 hour or sooner.