ALT Data Not Updating in Venlo Pods Database Impacting Productivity Visibility

Resuelto Feb 9, 2026 3:36 AM EST

Incident Resolved: CTIM-2324
Support Teams have contained or resolved the issue. Please contact MIS PBM or see ticket for more details.

Actualizado Feb 9, 2026 3:32 AM EST

UPDATE:

The DB team has confirmed that this is a DB authentication issue and the credentials have been rotated, and the team will confirm whether this has resolved the issue. Next update in 30 minutes or less.

Actualizado Feb 9, 2026 2:52 AM EST

UPDATE:

Awaiting response from DB team to provide update on this issue. Next update in 30mins or less.

Actualizado Feb 9, 2026 2:22 AM EST

UPDATE:

This issue impacted data availability and required DB team intervention to reset the password and restore normal database connectivity. The relevant DB support team is currently engaged in resolving it. The next update will be shared once we have more information on the progress or within a maximum of 30 minutes.

Actualizado Feb 9, 2026 1:58 AM EST

UPDATE:

Team is still investigating the issue with high priority. Next update in max 30 minutes.

Actualizado Feb 9, 2026 1:18 AM EST

UPDATE:

Team is online and looking into the issue with high priority. Next update in max 30 minutes

Investigando Feb 9, 2026 1:05 AM EST

New Incident: CTIM-2324
Plant: VEN
Priority: Critical
Escalation sent to: Fulfillment: Planning Engineers (FPE) for review.
The Venlo plant reported that ALT (labor tracking) data had not been updating in the pods database since Saturday. The missing data was also not visible in Snowflake analytics tables, preventing access to live productivity insights used on the shop floor. The lack of real-time productivity data affected operational monitoring and team efficiency management.