CJ Manifest Errors

Resolved Feb 4, 2026 5:07 PM EST

Incident Resolved: CTIM-2303
Teams have manually uploaded the missing files and confirmed the manifest is now showing successful. This incident is now contained.
Please contact CTIM or see ticket for more details.

Updated Feb 4, 2026 4:41 PM EST

UPDATE:
Escalation sent to: Fulfillment: Logistics: Squirtle

Engaging additional support teams. Next update in 30 minutes.

Updated Feb 4, 2026 4:33 PM EST

UPDATE:

Support teams are working to manually upload the manifest documentation. Next update in 30 minutes or sooner.

Updated Feb 4, 2026 4:02 PM EST

UPDATE:

Support teams continue to investigate. Next update in 30 minutes or sooner.

Updated Feb 4, 2026 3:34 PM EST

UPDATE:
Escalation sent to: Fulfillment: Logistics: Snorlax

Engaging additional teams to investigate.

Investigating Feb 4, 2026 3:29 PM EST

New Incident: CTIM-2303
Priority: Critical
Escalation sent to: Fulfillment: Logistics Support for review.
CTIM is investigating an issue at Vista CJ plant where teams are receiving errors when trying to manifest shipments. Engaging teams to investigate at critical priority. Next update in 30 minutes or sooner.