Product Configuration
Elevated Fallback Shipping Speed Usage in Checkout
Incident Resolved: CTIM-2299
Containing to close status page updates.
Please contact CTIM or see ticket for more details.
UPDATE:
Escalation sent to: PCD: Product Operations
Paging Product operations team for assistance to identify the RCA.
UPDATE:
As per confirmation from the Vista IRT team, the issue has been resolved; however, we are awaiting the RCA. CTIM will follow up with Product Operations for updates on the RCA. The next update will be shared after the support teams join the Slack channel.
UPDATE:
Team works UK hours and the next update will be shared when they are online or within a maximum of 5 hours.
New Incident: CTIM-2299
Priority: High
Escalation sent to: PCD: Product Operations for review.
An elevated usage of fallback shipping speeds was detected in the checkout flow between 16:45 UTC and 16:52 UTC on 3 Feb, impacting approximately 4,000 shoppers. The issue affected delivery option evaluations within MCP but was short-lived and is no longer ongoing.
The behavior stabilized on its own, and no further customer impact has been observed. We request the team to investigate and identify the root cause during normal working hours.