All Orders Unable to Ship

Resolvido Jan 28, 2026 2:27 PM EST

Incident Resolved: CTIM-2276
Support Teams have contained or resolved the issue. Please contact MIS PBM or see ticket for more details.

Atualizado Jan 28, 2026 2:16 PM EST

UPDATE:

The ‘status 500’ errors have stabilized in the past 30 minutes. Currently waiting on confirmation from production that they are able to ship as expected. Next update in 30 minutes or sooner.

Atualizado Jan 28, 2026 1:38 PM EST

UPDATE:

Logistics teams have identified 500 errors from various services, possibly due to some infrastructure problem. They are actively working the issue. Next update in 30 minutes or sooner.

Atualizado Jan 28, 2026 1:13 PM EST

UPDATE:
Escalation sent to: Fulfillment: Logistics: Snorlax

Logistics teams have identified failed replan requests when calling TMS Shipping (via planman service). Engaging additional Logistics teams to continue diagnosing the issue.

Investigando Jan 28, 2026 12:33 PM EST

New Incident: CTIM-2276
Plant: BHI
Priority: Critical
Escalation sent to: Fulfillment: Logistics: Gengar for review.
National Pen (MEX) is currently unable to ship any orders. They receive an error from the NPShipping Service when trying to create a shipment. Engaging Logistics teams for assistance.