CareForce UI Failure Blocking Order History Access for CARE Agents

Resolvido Jan 28, 2026 8:02 AM EST

Incident Resolved: CTIM-2273
Customer confirmed that the pipelines are working and the issue is resolved. Incident is contained.
Please contact CTIM or see ticket for more details.

Atualizado Jan 28, 2026 7:47 AM EST

UPDATE:

The team has reverted the changes, the pipelines are running again and we are awaiting confirmation from the customer to verify that the issue has been fully resolved.

Investigando Jan 28, 2026 6:56 AM EST

New Incident: CTIM-2273
Priority: High
Escalation sent to: eCommerce Support for review.
CARE agents are unable to retrieve order history data in both CareForce and the CARE Console due to a UI failure. The issue impacts the entire order history, blocking core agent workflows and preventing agents from assisting customers effectively. Team is currently working on reverting the changes. Next update in max 1 hour.