CimCommerce v2
CareForce UI Failure Blocking Order History Access for CARE Agents
Incident Resolved: CTIM-2273
Customer confirmed that the pipelines are working and the issue is resolved. Incident is contained.
Please contact CTIM or see ticket for more details.
UPDATE:
The team has reverted the changes, the pipelines are running again and we are awaiting confirmation from the customer to verify that the issue has been fully resolved.
New Incident: CTIM-2273
Priority: High
Escalation sent to: eCommerce Support for review.
CARE agents are unable to retrieve order history data in both CareForce and the CARE Console due to a UI failure. The issue impacts the entire order history, blocking core agent workflows and preventing agents from assisting customers effectively. Team is currently working on reverting the changes. Next update in max 1 hour.