PrintDeal Orders Stuck in Processing State

解決済み 2026年01月26日 13:02 EST

Incident Resolved: CTIM-2266
Teams have increased the memory for the services and synced up the orders to remediate the issue. PrintDeal has confirmed they are now seeing the correct list of orders in their order view. This incident is contained. CTIM to conduct a high-level postmortem in the coming days.
Please contact CTIM or see ticket for more details.

更新済み 2026年01月26日 12:19 EST

UPDATE:

Teams are reviewing various services to understand where the issue lays. Next update in 1 hour.

更新済み 2026年01月26日 11:10 EST

UPDATE:

Additional teams are being engaged to investigate this issue at high priority. Next update in 1 hour.

検証中 2026年01月26日 09:49 EST

New Incident: CTIM-2266
Priority: Low
Escalation sent to: eCommerce Support for review.
CTIM is investigating an issue where an influx of 900+ orders are stuck in processing for PrintDeal. Engaging support teams to investigate. Next update in 1 hour.