CimCommerce v1
PrintDeal Orders Stuck in Processing State
Incident Resolved: CTIM-2266
Teams have increased the memory for the services and synced up the orders to remediate the issue. PrintDeal has confirmed they are now seeing the correct list of orders in their order view. This incident is contained. CTIM to conduct a high-level postmortem in the coming days.
Please contact CTIM or see ticket for more details.
UPDATE:
Teams are reviewing various services to understand where the issue lays. Next update in 1 hour.
UPDATE:
Additional teams are being engaged to investigate this issue at high priority. Next update in 1 hour.
New Incident: CTIM-2266
Priority: Low
Escalation sent to: eCommerce Support for review.
CTIM is investigating an issue where an influx of 900+ orders are stuck in processing for PrintDeal. Engaging support teams to investigate. Next update in 1 hour.