Gangs Stuck and Labels Not Printing

Resolved Jan 15, 2026 5:04 PM EST

Incident Resolved: CTIM-2234
Support Teams have contained or resolved the issue. Please contact MIS PBM or see ticket for more details.

Updated Jan 15, 2026 4:56 PM EST

UPDATE:

Fulfillment and local IT teams have diagnosed the issues and are restarting affected services as needed. Production reports that gangs are now drawing and the kitting labels have started printing as expected. Next update in 15 minutes.

Updated Jan 15, 2026 4:38 PM EST

UPDATE:

Upgrading this issue to an MPI due to halted production/binning/shipping in BHI. Fulfillment teams are actively working the issue. Next update in 15 minutes.

Updated Jan 15, 2026 4:27 PM EST

UPDATE:
Escalation sent to: Fulfillment: Infrastructure Systems Engineering

Engaging additional Fulfillment squads for assistance. Next update in 30 minutes.

Investigating Jan 15, 2026 4:20 PM EST

New Incident: CTIM-2234
Plant: BHI
Priority: Critical
Escalation sent to: Fulfillment: Plant Optimizations (FPO) for review.
Production in BHI have reported that gangs are currently getting stuck in Drawing or RIP statuses as well as issues with kitting labels. Errors indicate a possible issue from the conduit and file transfer services. Fulfillment dev squads are already online and reviewing the issue.