EDO Shipping Option Timeouts and Fallbacks

Løst Jan 15, 2026 3:34 PM EST

Incident Resolved: CTIM-2233
Teams are seeing customer checkout rates return to normal after connectivity was restored. Incident is contained. CTIM to provide a critical postmortem in the coming days.
Please contact CTIM or see ticket for more details.

Oppdatert Jan 15, 2026 3:16 PM EST

UPDATE:
Escalation sent to: PCD: Dispatch Squad

Engaging additional support teams. Next update in 30 minutes.

Undersøker Jan 15, 2026 2:55 PM EST

New Incident: CTIM-2233
Priority: Critical
Escalation sent to: PCD: Product Operations for review.
CTIM is investigating an issue affecting EDO shipping option failures for Vista. Teams are being engaged to investigate at critical priority.