Webshell 504 Gateway Timeout Errors Impacting Shipping Across Multiple Plants
Incident Resolved: CTIM-2228
Support Teams have contained or resolved the issue. Please contact MIS PBM or see ticket for more details.
UPDATE:
Affected Plants confirmed that the things are improving. We are monitoring the issue to make sure everything is working as expected before declaring it as contained.
New Incident: CTIM-2228
Plant: WND,VEN,RNO
Priority: High
Escalation sent to: Fulfillment: Logistics Support for review.
Around 5:00–5:10 AM EST, shipping workflows began failing across all VSOs due to Webshell errors affecting multiple plants, including Windsor, Reno, and Venlo. The failures are characterized by repeated 504 Gateway Timeout errors from downstream services such as Inventory Broker and Ganger Item Type Translator, resulting in shipping being blocked for impacted ITNs. Issue was resolved after some time. Requesting Logistics Support team to investigate the root cause during business hours.
- Logistics / Europe
- Logistics / North America