Webshell 504 Gateway Timeout Errors Impacting Shipping Across Multiple Plants

解決済み 2026年01月14日 08:04 EST

Incident Resolved: CTIM-2228
Support Teams have contained or resolved the issue. Please contact MIS PBM or see ticket for more details.

更新済み 2026年01月14日 05:59 EST

UPDATE:

Affected Plants confirmed that the things are improving. We are monitoring the issue to make sure everything is working as expected before declaring it as contained.

検証中 2026年01月14日 05:56 EST

New Incident: CTIM-2228
Plant: WND,VEN,RNO
Priority: High
Escalation sent to: Fulfillment: Logistics Support for review.
Around 5:00–5:10 AM EST, shipping workflows began failing across all VSOs due to Webshell errors affecting multiple plants, including Windsor, Reno, and Venlo. The failures are characterized by repeated 504 Gateway Timeout errors from downstream services such as Inventory Broker and Ganger Item Type Translator, resulting in shipping being blocked for impacted ITNs. Issue was resolved after some time. Requesting Logistics Support team to investigate the root cause during business hours.