Cimpress Technology

Asset Management

  1. Overview
  2. Artwork Technology
  3. Asset Management
  4. Issue

Receiving a 503 Service Unavailable response from Review app

Resolved

Incident Resolved: CTIM-2204
Issue contained at 8:20 PM IST.
Please contact CTIM or see ticket for more details.

Investigating

New Incident: CTIM-2204
Priority: High
Escalation sent to: Artwork Tech: Artwork Processing Support for review.
The team observed an issue where orders were not loading in the Review application, impacting DR and BIR workflows. Initial checks indicated that multiple users were affected. The investigation suggested the issue was likely related to a recent deployment. The team reverted the deployment which resolved the issue. The problem started around 7:55 PM IST and was resolved by 8:20 PM IST.