Users Unable to Access Shipping & Kanban Apps

Résolu 2026-01-02 00:31 EST

Incident Resolved: CTIM-2185
Support Teams have contained or resolved the issue. Please contact MIS PBM or see ticket for more details.

Mis à jour 2026-01-01 23:19 EST

UPDATE:

BHI IT has added the support team to the Windows Administrators group for further assistance with the issue. Since the issue is related to local networking, we will share updates every hour.

Mis à jour 2026-01-01 22:22 EST

UPDATE:

The issue appears to be related a local network issue rather than the DB itself. Currently, Support team is assiting them to configure the system. Next update will be share in max 1hour.

Mis à jour 2026-01-01 21:29 EST

UPDATE:

The issue appears to be related a local network issue rather than the DB itself. MIS and BHI teams are actively working the problem. Next update in 30 minutes.

Mis à jour 2026-01-01 21:04 EST

UPDATE:

The issue appears to be related a local network issue rather than the DB itself. MIS and BHI teams are actively working the problem. Next update in 30 minutes.

En voie de résolution 2026-01-01 20:36 EST

New Incident: CTIM-2185
Plant: BHI
Priority: Critical
Escalation sent to: Fulfillment: Infrastructure Dev Ops (UFI) for review.
Users in BHI are currently unable to access the Shipping console and Kanban apps for Viper/Webshell. Errors indicate a problem connecting to the DB server. This is possibly related to the DB upgrade performed earlier today. MIS Infrastructure teams are already online to review and diagnose the issue. Next update in 30 minutes.