North America
Manifest Issue - National pen are unable to pull excel report
Incident Resolved: CTIM-2183
Support teams have deployed a fix to mark files as complete, allowing for uploaded files to be immediately accessible. Incident is contained. CTIM to conduct a critical postmortem in the coming days.
Please contact CTIM or see ticket for more details.
UPDATE:
Support teams are still actively investigating the root cause. Next update in 30 minutes.
UPDATE:
The Support team has manually downloaded the file to unblock the truck. The team is currently working on the RCA and will share the next update once it is available.
New Incident: CTIM-2183
Priority: Critical
Escalation sent to: Fulfillment: Logistics: Snorlax for review.
The team is currently investigating a high-priority incident affecting National Pen, where users are facing issues downloading the export file on the Manifest page. The next update will be provided in 30 minutes or less.