Manifest Issue - National pen are unable to pull excel report - Status Page

Resolved Dec 31, 2025 11:24 AM EST

Incident Resolved: CTIM-2183
Support teams have deployed a fix to mark files as complete, allowing for uploaded files to be immediately accessible. Incident is contained. CTIM to conduct a critical postmortem in the coming days.
Please contact CTIM or see ticket for more details.

Updated Dec 31, 2025 10:10 AM EST

UPDATE:

Support teams are still actively investigating the root cause. Next update in 30 minutes.

Updated Dec 31, 2025 9:36 AM EST

UPDATE:

The Support team has manually downloaded the file to unblock the truck. The team is currently working on the RCA and will share the next update once it is available.

Investigating Dec 31, 2025 9:05 AM EST

New Incident: CTIM-2183
Priority: Critical
Escalation sent to: Fulfillment: Logistics: Snorlax for review.
The team is currently investigating a high-priority incident affecting National Pen, where users are facing issues downloading the export file on the Manifest page. The next update will be provided in 30 minutes or less.