Intermittent Slowness Observed in Sherbert

Opgelost 30 Dec 2025 1:02 EST

Incident Resolved: CTIM-2179
The team has completed the mitigation steps that resolved the issue. The incident is contained.
Please contact CTIM or see ticket for more details.

Bijgewerkt 29 Dec 2025 20:41 EST

UPDATE:

The database provider has given CT some steps to mitigate the slowness being observed. The Sherbert team will start performing these steps during their shift. Next update during IST business hours.

Bijgewerkt 29 Dec 2025 16:03 EST

UPDATE:

Teams are continuing to troubleshoot and remediate the slowness being observed. Next update to be provided by EoD PST hours.

Bijgewerkt 29 Dec 2025 15:19 EST

UPDATE:

Teams continue to investigate with the database provider. Next update in 1 hour.

Bijgewerkt 29 Dec 2025 14:15 EST

UPDATE:

Teams provided additional requested details to the database provider as they continue their investigation. Next update in 1 hour.

Onderzoekende 29 Dec 2025 13:14 EST

New Incident: CTIM-2179
Priority: Low
Escalation sent to: Artwork Tech: Support for review.
Teams are experiencing intermittent slowness with Sherbert. A ticket has been opened with database provider and support teams are awaiting updates. Next update in one hour or sooner.