Intermittent Slowness Observed in Sherbert

Løst Dec 30, 2025 1:02 AM EST

Incident Resolved: CTIM-2179
The team has completed the mitigation steps that resolved the issue. The incident is contained.
Please contact CTIM or see ticket for more details.

Oppdatert Dec 29, 2025 8:41 PM EST

UPDATE:

The database provider has given CT some steps to mitigate the slowness being observed. The Sherbert team will start performing these steps during their shift. Next update during IST business hours.

Oppdatert Dec 29, 2025 4:03 PM EST

UPDATE:

Teams are continuing to troubleshoot and remediate the slowness being observed. Next update to be provided by EoD PST hours.

Oppdatert Dec 29, 2025 3:19 PM EST

UPDATE:

Teams continue to investigate with the database provider. Next update in 1 hour.

Oppdatert Dec 29, 2025 2:15 PM EST

UPDATE:

Teams provided additional requested details to the database provider as they continue their investigation. Next update in 1 hour.

Undersøker Dec 29, 2025 1:14 PM EST

New Incident: CTIM-2179
Priority: Low
Escalation sent to: Artwork Tech: Support for review.
Teams are experiencing intermittent slowness with Sherbert. A ticket has been opened with database provider and support teams are awaiting updates. Next update in one hour or sooner.