UPS Manifest Failed

Opdateret 19. Dec 2025 kl. 15:47 EST

UPDATE:

Teams were able to remediate the majority of orders via the new manifest with only 5 orders remaining. Teams are working on some configuration changes to resolve the issue. We will need to follow up with VEN during business hours for the remaining orders. Next update on Monday, December 22 during ET business hours.

Opdateret 19. Dec 2025 kl. 15:00 EST

UPDATE:

The issue appears to have been caused by a new carrier account config. The shipment was voided and a new manifest has been generated. Until the configuration is corrected, manifests using this account will continue to fail. Next update in 30 minutes.

Opdateret 19. Dec 2025 kl. 14:42 EST

UPDATE:

Logistics teams are actively working the issue. Next update in 30 minutes.

Undersøgelse 19. Dec 2025 kl. 14:22 EST

New Incident: CTIM-2171
Priority: Critical
Escalation sent to: Fulfillment: Logistics: Squirtle for review.
Production in VEN notified Logistics Support of a failed manifest for UPS. The error indicates a failed document upload. Engaging Logistics dev squad for assistance.