Inventory check on products that should not have it blocking expected delivery dates to customers

解決済み 2025年12月17日 07:52 EST

Incident Resolved: CTIM-2163
Team reported their rollback has have resolved the issue. Printdeal has confirmed that stuck line items have proceeded now and expected delivery dates are being shared to customers as expected. Incident Contained with CTIM to conduct Summary/Critical Postmortem in the coming days.
Please contact CTIM or see ticket for more details.

更新済み 2025年12月17日 07:25 EST

UPDATE:

Team has found a potential cause and are in the process of reverting a previous change. Next update in max 30 minutes.

更新済み 2025年12月17日 06:46 EST

UPDATE:

Inventory Service owners are online and actively investigating at highest priority. Next update in max 30 minutes.

更新済み 2025年12月17日 06:29 EST

UPDATE:
Escalation sent to: PCD: Garuda Squad

It appears the issue is not in the Commerce system, paging Inventory Service team to further investigate. Next update in max 30 minutes.

更新済み 2025年12月17日 06:05 EST

UPDATE:

Teams have found a potential lead and continue to investigate at highest priority. Next update in max 30 minutes.

更新済み 2025年12月17日 05:36 EST

UPDATE:

Added MPI functionality to internal tool.

更新済み 2025年12月17日 05:35 EST

UPDATE:

Incident is now a MPI (Major Platform Incident) as it has been ongoing for over 1 hour with Critical impact. This means a wider set of Printdeal will receive updates. Incident is being investigated at the highest priority with appropriate teams online. Next update in max 30 minutes.

更新済み 2025年12月17日 05:19 EST

UPDATE:

Commerce Support online and actively investigating, next update in max 30 minutes.

更新済み 2025年12月17日 05:06 EST

UPDATE:
Escalation sent to: eCommerce Support

Requesting Commerce Support to investigate. Next update in max 30 minutes.

更新済み 2025年12月17日 04:37 EST

UPDATE:

CT is actively online and investigate alongside Printdeal. Next update in max 30 minutes.

検証中 2025年12月17日 04:26 EST

New Incident: CTIM-2163
Priority: Critical
Escalation sent to: PCD: Product Operations for review.
Since December 15th, several products configured with InventoryCheck: No are incorrectly undergoing inventory checks in the MCP fulfillment pipeline. This is causing INVENTORY_INSUFFICIENT errors, preventing expected delivery dates from being calculated, and leaving orders stuck in SentToMCP. The issue affects multiple product categories during a high-traffic holiday period, and investigation is ongoing to identify the cause and restore proper delivery date calculation. Requesting Product Operations to help investigate if this is at the product configuration level.