Product Configuration
Inventory check on products that should not have it blocking expected delivery dates to customers
Incident Resolved: CTIM-2163
Team reported their rollback has have resolved the issue. Printdeal has confirmed that stuck line items have proceeded now and expected delivery dates are being shared to customers as expected. Incident Contained with CTIM to conduct Summary/Critical Postmortem in the coming days.
Please contact CTIM or see ticket for more details.
UPDATE:
Team has found a potential cause and are in the process of reverting a previous change. Next update in max 30 minutes.
UPDATE:
Inventory Service owners are online and actively investigating at highest priority. Next update in max 30 minutes.
UPDATE:
Escalation sent to: PCD: Garuda Squad
It appears the issue is not in the Commerce system, paging Inventory Service team to further investigate. Next update in max 30 minutes.
UPDATE:
Teams have found a potential lead and continue to investigate at highest priority. Next update in max 30 minutes.
UPDATE:
Added MPI functionality to internal tool.
UPDATE:
Incident is now a MPI (Major Platform Incident) as it has been ongoing for over 1 hour with Critical impact. This means a wider set of Printdeal will receive updates. Incident is being investigated at the highest priority with appropriate teams online. Next update in max 30 minutes.
UPDATE:
Commerce Support online and actively investigating, next update in max 30 minutes.
UPDATE:
Escalation sent to: eCommerce Support
Requesting Commerce Support to investigate. Next update in max 30 minutes.
UPDATE:
CT is actively online and investigate alongside Printdeal. Next update in max 30 minutes.
New Incident: CTIM-2163
Priority: Critical
Escalation sent to: PCD: Product Operations for review.
Since December 15th, several products configured with InventoryCheck: No are incorrectly undergoing inventory checks in the MCP fulfillment pipeline. This is causing INVENTORY_INSUFFICIENT errors, preventing expected delivery dates from being calculated, and leaving orders stuck in SentToMCP. The issue affects multiple product categories during a high-traffic holiday period, and investigation is ongoing to identify the cause and restore proper delivery date calculation. Requesting Product Operations to help investigate if this is at the product configuration level.