Windsor Vista Plant: Amazon US Ground shipments show incorrect expected pickup dates

Resolved Jan 5, 2026 6:37 AM EST

Incident Resolved: CTIM-2162
Incident Contained. CTIM aligning with teams on proper postmortem documentation. No further updates.
Please contact CTIM or see ticket for more details.

Updated Dec 22, 2025 4:19 PM EST

UPDATE:

CTIM to work with Vista and decide on next steps. Next communications will be on January 5, 2026.

Updated Dec 19, 2025 5:12 AM EST

UPDATE:

Team has found a potential root cause. CTIM to communicate with Vista to understand the change that appears may have caused the issue. Next update on Monday, December 22.

Updated Dec 18, 2025 9:19 AM EST

UPDATE:

CT Teams have met and aligned on next steps. Clear expectations have been shared back to Vista. Next update within 24 hours.

Updated Dec 18, 2025 12:19 AM EST

UPDATE:

Logistics dev team will check with Snorlax team on the resolution and will update us. As Logistics dev team works in UK business hours, next update will be provided in another 2-3 hours.

Updated Dec 17, 2025 3:07 PM EST

UPDATE:

Logistics teams have identified a possible bug that could explain the issue but would need some additional time to verify and implement any changes.

Since the service is used by most sites, any fix would need to be thoroughly vetted to prevent unexpected results. The Logistics teams will coordinate tomorrow to continue the investigation and resolution. We will follow up during their business hours (IST) and provide another update at that time.

Updated Dec 17, 2025 1:53 PM EST

UPDATE:

Logistics teams are still reviewing the issue. Next update in 1 hour or sooner once more details become available.

Updated Dec 17, 2025 12:45 PM EST

UPDATE:
Escalation sent to: Fulfillment: Logistics: Labe

Engaging additional Logistics squad for assistance. Next update in 1 hour.

Updated Dec 17, 2025 11:55 AM EST

UPDATE:
Escalation sent to: Fulfillment: Logistics: Snorlax

Engaging oncall for Logistics squads to assist with the issue.

Investigating Dec 17, 2025 1:36 AM EST

New Incident: CTIM-2162
Priority: High
Escalation sent to: CTIM for review.
A data integrity issue is affecting the expected carrier pickup date for Amazon Shipping US Ground shipments. In some cases, reporting datasets show pickup dates significantly later than the actual scheduled pickup dates seen in operational systems. This discrepancy has resulted in inaccurate on-time delivery metrics and reporting for impacted facilities. Investigation is ongoing to identify the root cause and ensure data consistency across systems. CTIM has been requested to help bring parties together to further drive the issue to resolution.