North America
Windsor Vista Plant: Amazon US Ground shipments show incorrect expected pickup dates
UPDATE:
CT Teams have met and aligned on next steps. Clear expectations have been shared back to Vista. Next update within 24 hours.
UPDATE:
Logistics dev team will check with Snorlax team on the resolution and will update us. As Logistics dev team works in UK business hours, next update will be provided in another 2-3 hours.
UPDATE:
Logistics teams have identified a possible bug that could explain the issue but would need some additional time to verify and implement any changes.
Since the service is used by most sites, any fix would need to be thoroughly vetted to prevent unexpected results. The Logistics teams will coordinate tomorrow to continue the investigation and resolution. We will follow up during their business hours (IST) and provide another update at that time.
UPDATE:
Logistics teams are still reviewing the issue. Next update in 1 hour or sooner once more details become available.
UPDATE:
Escalation sent to: Fulfillment: Logistics: Labe
Engaging additional Logistics squad for assistance. Next update in 1 hour.
UPDATE:
Escalation sent to: Fulfillment: Logistics: Snorlax
Engaging oncall for Logistics squads to assist with the issue.
New Incident: CTIM-2162
Priority: High
Escalation sent to: CTIM for review.
A data integrity issue is affecting the expected carrier pickup date for Amazon Shipping US Ground shipments. In some cases, reporting datasets show pickup dates significantly later than the actual scheduled pickup dates seen in operational systems. This discrepancy has resulted in inaccurate on-time delivery metrics and reporting for impacted facilities. Investigation is ongoing to identify the root cause and ensure data consistency across systems. CTIM has been requested to help bring parties together to further drive the issue to resolution.